Shipping policy

Shipping Policy – HeightSmart

At HeightSmart, we are committed to delivering your order quickly and safely.

Order Confirmation
At the time of shipping, our team may contact you via WhatsApp or phone call to confirm your order details before dispatch.

Order Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not shipped on Sundays or public holidays.

Shipping Time
Once shipped, orders are typically delivered within 3–5 business days, depending on your location.

Shipping Charges
Shipping charges are calculated at checkout. We may offer free shipping on selected orders or above a certain order value, as displayed on our website.

Order Tracking
After your order is shipped, you will receive a tracking number via email or SMS to track your delivery in real time.

Delivery Delays
While we aim to deliver on time, delays may occur due to unforeseen circumstances such as logistics issues, weather conditions, or high demand periods.

Incorrect Address
Please ensure that your shipping address is accurate. HeightSmart is not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact Us
If you have any questions about your shipment, please contact our support team.